Posts Tagged ‘Center’

World?s First Open Source Enterprise P2p Call Center Software

March 3rd, 2010 Admin

World’s first open source Enterprise P2P Call center software

More world firsts:

– Combination of power of Web, P2P, & Telephony.
– Completely Mashable platform that can be easily extended for integration with other 3rd party systems.
– World’s first predictive dialer for lowest call drop and wait time.
– Very low bandwidth and infrastructure costs.

VMukti 1.1 a complete call center solution which supports both Inbound and Outbound Call Centers. Built with an open architecture and supporting common standards (ITU, IETF standards) it eliminates the need for proprietary hardware and software.

VMukti 1.1 has all the necessary features to go beyond providing value to customers with its robust and demand-driven features. Efficient call handling, Configurable Interactive Voice Response System, Automatic Call Routing (ACD), Voice Logging/Recording, Authentication, Conferencing, Data base screen pops, Predictive dialing, Answering machine detection and detailed statistics allow for data based decision making and action.

VMukti 1.1 is a highly robust call center solution supporting three-dimensional scalability, which will enable clients to scale up and optimize their operations per changing requirements without vendor reliability.

· Complete Solution–Complete Inbound / Outbound / Mixed mode solution (no other components required)
· Scalable–Supporting zero downtime with 10 to 100,000 scalability
· Customizable–Highly customizable interfaces as well as Call Flows & well defined integration points to meet specific requirements
· Ease in integration-Easy server side or client side integration with 3rd party databases & applications
· Highly Cost efficient- Completely software based solution, the cost of hardware is greatly reduced
· Open source
· Automatic Call Distribution (ACD)
· Call transfer, Call Conferencing, 3rd party verifications
· Voice Logging, Monitoring & Agent Quality Management
· Call Detail Record (CDR) and Reporting
· Call handling features
· Automatic Call Distribution (ACD)
· Predictive dialer with data screen pop up, auto-answer, filtering & many more
· Call transfer, Call Conferencing, 3rd party verifications
· Web based solution
· Video conferencing feature inbuilt

VMukti 1.1 is smarter IP contact center software, featuring improved quality monitoring tools, enhanced statistical analysis and tools to increase agent efficiency.

VMukti 1.1 business communication solutions are fully-customizable and integrated on a single platform.

VMukti 1.1 requires only a Web browser for access, making remote monitoring, management and analysis possible anywhere with an Internet connection.

VMukti 1.1 call center suite features skills-based routing for inbound calls, outbound capabilities with a range of dialing modes (predictive, preview, progressive and broadcast), quality monitoring tools, full digital recording, load balancing, online management tools and real-time statistics.

New features include:

· Support for any type of CRM
· Built in Soft phone
· Improved quality of audio (Windows)
· Support for multiple recording servers
· Ability to listen to agent live from Manager
· Improved Network view
· Improved Agent, Agent Group and Queue reports
· Desktop Monitoring of the Agents

Video Voice Conference Articles

VOIP and VVOIP articles

Open Source

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Abco Technology the Leading Computer Training Center Usa

September 18th, 2009 Admin

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ABCO Technology

is one of the leading Computer Training Schools who prides itself for providing hands-on practical computer training to both individuals as well as corporate professionals. ABCO Technology is your one stop center for exceptional training programs in a wide variety of delivery formats including computer based training, live instructor led hands-on computer courses, on site training, as well as IT certification boot camps. We understand that everyone has a preferred method of learning. With that in mind, we?ve broadened our selection to take intoaccount the different teaching methods available today. We prepare students by delivering Hands-on job oriented training with real time projects which teaches them how to apply the knowledge that they gain in classes along with preparing them to pass the vendor based certification exams, which build confidence and assist individuals to apply for a job in the IT industry.ABCO Technology have partnered with Microsoft, Oracle, Linux Professional Institute, CompTia and as such offer wide variety of training class that include but are not limited to MCSE training, A+ training, CCNA training, Oracle DBA training Internet and Web Design Training classes, Microsoft Office 2003 training including Microsoft Word Training, Microsoft Excel Training, Microsoft Outlook Training, Microsoft PowerPoint Training.

The Computer Training Courses provided by ABCO TECHNOLOGY are

Adobe Courses,Cisco Courses,CompTia Courses,Computer Technicians Courses,Database Administrator Courses,Graphic Design Courses,Java Courses,Linux Courses,Microsoft Business Applications Courses,Microsoft Technical Courses,Oracle Courses,Programming Courses,Project Management Courses,Web Development Courses,

The Computer Training for Certification Exam provided by ABCO TECHNOLOGY are

A+ Certification,Certified Internet Webmaster,Cisco Certified Network Associate,Cisco Certified Network Professional,Microsoft Certified IT Professional Database Administrator,Microsoft Certified Professional,Microsoft Certified Systems Administrator,Microsoft Certififed Systems Engineer,Microsoft Office User Specialist,Oracle Database Administrator.

ABCO Technology is one of the leading Computer Training Schools who prides itself for providing hands-on practical

computer training to both individuals as well as corporate professionals. ABCO Technology is your one stop center

Posted in Linux News Tags: , , , , , No Comments »

Abco Technology Certification Training Center Usa

September 14th, 2009 Admin

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ABCO Technology

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have partnered with Microsoft, Oracle, Linux Professional Institute, CompTia and as

such offer wide variety of training class that include but are not limited to MCSE training, A+ training, CCNA training, Oracle DBA training Internet and Web Design Training classes, Microsoft Office 2003 training including Microsoft Word Training, Microsoft Excel Training, Microsoft Outlook Training, Microsoft PowerPoint Training.

The Computer Training Courses provided by ABCO TECHNOLOGY are

Adobe Courses,Cisco Courses,CompTia Courses,Computer Technicians Courses,Database Administrator Courses,Graphic Design Courses,Java Courses,Linux Courses,Microsoft Business Applications Courses,Microsoft Technical Courses,Oracle Courses,Programming Courses,Project Management Courses,Web Development Courses.

The Computer Training for Certification Exam provided by ABCO TECHNOLOGY are

A+ Certification,Certified Internet Webmaster,Cisco Certified NetworkAssociate,Cisco Certified Network Professional,Microsoft Certified ITProfessional Database Administrator ,Microsoft Certified Professional,Microsoft Certified Systems Administrator,Microsoft Certififed Systems Engineer,Microsoft Office User Specialist and Oracle Database Administrator

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ABCO Technology is one of the leading Computer Training Schools who prides itself for providing hands-on practical computer training to both individuals as well as corporate professionals.ABCO Technology is your one stop center for exceptional training programs in a wide variety of delivery formats including computer based training, live

instructor led hands-on computer courses, on site training, as well as IT certification boot camps. We understand that everyone has a preferred method of learning. With that in mind, we?ve broadened our selection to take into account the different teaching methods available today. We prepare students by delivering Hands-on job oriented training with real time projects which teaches them how to apply the knowledge that they gain in classes along with preparing them to pass the vendor based certification exams, which build confidence and assist individuals to apply for a job in the IT industry

ABCO Technology is one of the leading Computer Training Schools who prides itself for providing hands-on practical

computer training to both individuals as well as corporate professionals. ABCO Technology is your one stop center

Posted in Linux News Tags: , , , , No Comments »


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